We ship to Germany and all EU countries with UPS and DHL (fully insured).
|DHL Standard||2-4 days||FREE|
|UPS Standard||2-4 days||FREE|
|UPS Express||1-2 days||9,90 Euro|
|DHL International||3-10 days||9,90 Euro|
|UPS International||3-10 days||14,90 Euro|
Important: For made-to-order products we need additional 3-4 weeks for production. For products in stock we only need 1-2 business days to have them ready for shipping. If your order includes a product that is not on stock we will wait for its production and deliver the complete order to you.
Need your order for a particular date or event? Please send us an email at email@example.com.
You may return any unworn items in original packaging within 14 days of receiving them, including made-to-order items. Only customized items such as custom engravings are excluded from returns.
Returns within Germany are free with our return labels. For other countries we can provide return labels, but will deduct the cost (9,90€) from your refund.
How to return an order
- Send us an email to firstname.lastname@example.org stating which items you would like to return. Make sure to include your order number. Please let us know the reason for your return, so we can improve our products and our website. Thank you!
- We will send you a return label to place on your parcel. Returns from Germany are free or charge (limited time offer). For returns from other EU countries we have to deduct 9,90 Euro from your refund.
- Place the return with the carrier, no later than 14 days of informing us of your return. Please make sure to include the original boxes and pack the item safely.
- We will refund your money after receiving your return using the same payment method used for your original purchase.
Note: If you do not want to use our return label, please let us know in your email. In that case you will have to bear the costs of the return yourself. Please make sure to choose an insured shipment method, as we cannot be held responsible for any loss.
Full Return Policy
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Verdare UG (haftungsbeschränkt), Viktualienmarkt 8, 80331 München, Deutschland, E-Mail: email@example.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Verdare UG (haftungsbeschränkt)
I hereby give notice that I cancel my contract of sale of the following goods
Order no. or date ____________
Name of consumer
Address of consumer
Signature of consumer (only if this form is notified on paper)